Returns & Exchanges Policy
The merchandise purchased from Maria Luisa Boutique and ML by Maria Luisa is unconditionally guaranteed. Should you not be satisfied with your purchase, please return it within 14 days of receipt of merchandise. (Please note: Final sale merchandise cannot be returned.)
Web Purchase Refunds
If requesting a web purchase refund, it will be credited back to you via the original method of payment. This refund should be posted within three weeks of the date of processing as follows:
Please NOTE that it may take up to two billing cycles for a credit to appear on your monthly credit-card statement. Most returns should be fully processed within two to three weeks, depending on how the merchandise is returned. Gift-card purchases will be refunded in the form of a new gift card, sent to your attention at your billing address.
If you have purchased an item that is now on sale, we will happily offer a price adjustment if the original date of shipment was within 14 days of the sale price.
When returning merchandise purchased through www.MariaLuisaBoutique.com, you may opt to make returns via courier service or in person in either of our stores.
Maria Luisa Boutique
77 S. Broadway
Nyack, N.Y. 10960
Web Purchase Exchanges
Exchanges of web purchased merchandise may also be completed by using the methods described above. Before sending an item for exchange, email your request to [email protected] and indicate what merchandise is desired instead. The following exchange options are available:
For more details, or to clarify the return and exchange policy, please contact Maria Luisa Boutique at 845-353-4122
In-store purchases at Maria Luisa Boutique 77 South Broadway, Nyack NY and ML by Maria Luisa 75 South Broadway, Nyack NY are returnable for store credit within 7 days of purchase. All return condition criteria listed above apply.