Shipping & returns
Returns & Exchanges Policy
The merchandise purchased from Maria Luisa Boutique and ML by Maria Luisa is unconditionally guaranteed. Should you not be satisfied with your purchase, please return it within 14 days of receipt of merchandise. (Please note: Final sale merchandise cannot be returned.)
Web Purchase Refunds
If requesting a web purchase refund, it will be credited back to you via the original method of payment. This refund should be posted within three weeks of the date of processing as follows:
- Within 14 days of purchase: Full refund, less original cost of shipping.
- Within 15-30 days of purchase: Full refund, less a 20% restocking fee and original cost of shipping.
- Over 30 days of purchase: Not refundable.
Please NOTE that it may take up to two billing cycles for a credit to appear on your monthly credit-card statement. Most returns should be fully processed within two to three weeks, depending on how the merchandise is returned. Gift-card purchases will be refunded in the form of a new gift card, sent to your attention at your billing address.
If you have purchased an item that is now on sale, we will happily offer a price adjustment if the original date of shipment was within 14 days of the sale price.
When returning merchandise purchased through www.MariaLuisaBoutique.com, you may opt to make returns via courier service or in person in either of our stores.
- When shipping back to us, be sure to opt for tracking and send it to:
Maria Luisa Boutique
77 S. Broadway
Nyack, N.Y. 10960
- Maria Luisa Boutique cannot accept responsibility for personal shipping fees or lost items.
- In-person returns will be accepted at the store(s) for web purchases when merchandise is presented with the original packing slip and the return is made within Maria Luisa Boutique’s Web Purchases 14-day return policy period.
Web Purchase Exchanges
Exchanges of web purchased merchandise may also be completed by using the methods described above. Before sending an item for exchange, email your request to [email protected] and indicate what merchandise is desired instead. The following exchange options are available:
- You may make an exchange for the same item in a different size or color. In this case, you will not be charged for the reshipment of the item for the first exchange. Any additional exchanges of the same item will have a shipping fee of equal rate of the original item shipping fee.
- You may make an exchange for a different item. In this case, you will be assessed a new shipping fee (via your original method of payment) that will be charged to that same original form of payment to cover the Smart Label return fee.
- To make an exchange in person, visit the store with your original packing list and items in the original packing to help the process go smoothly.
For more details, or to clarify the return and exchange policy, please contact Maria Luisa Boutique at 845-353-4122
In-store purchases at Maria Luisa Boutique 77 South Broadway, Nyack NY and ML by Maria Luisa 75 South Broadway, Nyack NY are returnable for store credit within 7 days of purchase. All return condition criteria listed above apply.